Prescription Policy

Prescription Medicine

If the condition is straightforward to diagnose or it is a repeat prescription, iPrimary Care doctors can offer prescriptions for you. However there may be occasions when you will need to be seen before prescribing certain medication through video consultation. Some common prescriptions include: levonelle, loestrin, microgynon, fluconazole, propecia, azithromycin, acyclovir, malarone, champix, or trimethoprim.


Repeat Medications

iPrimary Care is not a pharmacy. In the event a doctor does prescribe medication, he/she will limit the supply based on the GMC’s guide Good Practice in Prescribing and Managing Medicines and Devices and best practice guidance from the British National Formulary and National Institute for Health and Clinical Excellence (NICE). Short-term prescriptions for maintenance medicines may also be obtained, however, this is approved on a case-by-case scenario. Usually no more than one week’s supply will be prescribed. Patients with chronic conditions should visit their GP for extended care.

What We Don't Prescribe

iPrimary Care clinicians do not issue prescriptions for controlled substances, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, certain medications for insomnia, anxiety or pain. 


iPrimary Care does not guarantee prescriptions. It is up to the clinician to recommend the best treatment. Prescriptions are not issued to anyone under 16 years of age. Prescriptions are not valid outside the UK.

Your Prescription

If you have been issued with a private prescription from iPrimary Care, you can select 1) standard delivery services or 2) same day delivery service. Once you receive your prescription, you can take it to your local pharmacy to be filled. We are not responsible for any fees associated with filing private prescriptions or cost of medications. 

Standard Delivery Services

All our United Kingdom orders are sent free of charge via the Royal Mail Special Delivery service, which guarantees tracked delivery to most UK destinations the very next day (including Saturday), provided orders are placed before 3pm Monday - Friday. Any orders placed after 3pm on Friday will arrive on Tuesday. 

It is your responsibility to ensure that someone is available to sign for any prescription is delivered at your chosen delivery address. You acknowledge and accept that iPrimary Care has no control over the postal system and we have no liability in respect of the prescription not received by you after we have posted it. It is your responsibility to ensure that the individual signing for receipt of the prescription delivers it to you.

Same-Day Delivery Services

This premium same-day delivery service is available to all destinations within central London. Only orders placed before 3pm, Monday to Friday, will be eligible for this delivery option. Prescriptions are dispatched in discreet packaging for delivery on the same day.